How do I file a complaint with Sun Country Airlines?

How do I make a complaint with Sun Country?

Suppose a passenger wants to file a complaint with the airline. In that case, they can speak with the airline representative on a phone call or fill out the complaint form, and they will get assistance from the airline representative on their registered credentials as quickly as possible. To file a complaint with the airline, here are the methods-

Fill Out the Complaint Form-

If you want to raise a complaint about the airline services and are searching for a method, you can opt for the complaint form. In the complaint form, you can clearly state your query and get the details quickly. Here are the steps to use the airline complaint form-

  1. Open the web page of Sun Country. 

  2. Please find out the contact section and tap on it on the homepage. 

  3. You will see the form option. Kindly choose the complaint form. 

  4. Enter the required details. 

  5. Write down your complaint within 100-200 words. 

  6. Add the attachments if you want. 

  7. Review your details and click on the send option. 

  8. Get the response from the airline representative within a second. 

  9. If the representative is busy, they will provide you with a response within 48 hours. 

Speak With the Airline Representative-

To raise the complaint, you can speak with the airline representative on this official phone number-651-905-2737. This phone number is available only from 6:00 a.m. to 11:00 p.m. Follow the voice prompts and tap command according to the query, and connect with the representative, raise your complaint, and get the solution from them quickly. 

  • Email your Complaint-

Suppose you tried all these options and did not receive a response to your complaint. You can use this last method, and you will get a response from the representative within a second. To raise the complaint, you can opt for the email option. Email is another way to solve their passengers’ queries—the airline email ID You can raise your complaint on this email ID, add the files, images, and screenshots if you want, and kindly click on the send option. Review your email carefully and get the details from the representative quickly.

What is Sun Country's cancellation policy?

Suppose you wish to cancel your flight. You can cancel your flight, but you must know about the airline's terms and conditions before canceling the flight. Here are the details-

  • According to the 24-hour rule of the airline, you can cancel your flight within 24 hours of the reservation, and it is free of cost. 

  • You can cancel your refundable flight ticket, but you need to provide valid proof to the airline representative. 

  • Travelers can cancel their non-refundable flight ticket but must pay the penalty charges. 

  • If you cancel your flight on the same day, you need to pay the penalty charges. 

  • The penalty charges for the cancellation are $50 for domestic flights and $80 for international flights. 

  • A tourist can cancel their flight ticket free of cost if they are a member of any program launched by the airline.

What is the problem with Sun Country?

The airline has many problems, like no seating arrangements, hold time, and refund times more than expected. If you need help with the representative, you can visit the airline office, and you will get a response from the representative. 

Will Sun Country refund my money?

Yes, the airline refunds your money. Suppose you cancel your flight within 24 hours of the flight ticket. In that case, you cancel your refundable flight ticket or cancel the non-refundable ticket under these conditions emergencies or health issues.

What happens if Sun Country cancels my flight?

If your flight has been canceled by the airline, they will provide you with a refund or vouchers that you can use in future travels. To acquire more information about this, you can speak directly to the airline customer service and get the details from them within a second.

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