Volaris is a low-cost airline in Mexico and is known for the exceptional customer service it offers. If you have had an unfortunate experience with the airline, you may file a complaint. Your complaints help the airline improve its services and provide a better flying experience to the customers. There is always a scope to improve the airline with the services and products it offers. If you are looking for How do I file a complaint with Volaris?, you can easily claim a complaint with Volaris by calling the customer service number.
Ways To File A Complaint With Volaris
Calling the official number:
You can call the customer service number +1-802-800-2746 to speak to an agent to file a complaint with Volaris Airlines. You have to give your basic details, like your name, number, and email address, to the agent, and the agent will file a complaint for you. You have to give the details of your complaint, and the agent will try to provide the best possible solution to you.
Via live chat:
As a lot of customers prefer chatting over making a phone call, Volaris Airlines provides the option to chat with an agent and get a solution to any travel-related query. The live chat option can be used to speak to a customer service agent to file a complaint with Volaris.
Via email address:
Customers can send an email to Volaris Airlines to file a complaint. You have to mention your details like name, number, email address, and your complaint. Your email will be sent to the concerned department so that experts can come up with a solution. The airline will respond to you in 5-7 days with the best possible solution to your complaint.
What Is The Best way To Complain To Volaris Airlines?
The best way to complain to Volaris Airlines is by visiting the official website. The website is easy to use, and you will be able to access all the contact information. If you have the contact details of the airline, you can easily file a complaint by speaking with a representative. You can follow the steps below.
- Go to the homepage - volaris.com and click "Contact."
- You have to scroll down to the customer service section and click "write to us."
- A new page will open with a form where you have to enter the details like your name, email address, phone number, and complaint.
- You can attach relevant documents and click "Submit."
- You will get a confirmation email, and the airline will reply to you in 5-7 days.
What is Volaris' Cancellation Policy?
The Volaris cancellation policy is given below.
- If you cancel a booking with Volaris airlines, you may have to pay a fee depending on the duration of the flight, and the distance traveled.
- You can cancel a reservation for free within 24 hours of booking, provided the scheduled departure is after seven days. You will receive a full refund in case of cancellations within 24 hours of booking.
- Cancellations after 24 hours can be made at a charge which will depend on the type of ticket, that is if it is a refundable or a non-refundable ticket.
- After you make a cancellation, you will receive the refund in the original source of payment.
- Customers can cancel Volaris flight booking by speaking with a customer service agent at least 4 hours before scheduled departure.
- You can cancel flight reservations by calling the customer service number or by visiting the official website.
How Can You Cancel A Flight Booking?
You can cancel a flight booking by visiting the official website easily. You have to follow the given steps.
- Go to the homepage - volaris.com and click "My trips"
- You have to enter your reservation code and last name and click "Go to my trips."
- The booking summary will be available on the screen, and you have to select the option "Cancel flight."
- The flight booking will be canceled, and you will get a confirmation email from the airline.
How Long Does Volaris Take To Respond To Compensation Claims?
Volaris airlines takes a maximum of ten days to respond to compensation claims, and the customers receive the compensation after submission of the duly filled-in form.